Terms and Conditions

TERMS OF USE

If your purchase includes a Butchery Class Voucher, or class, please ensure you read the Butchery Class Terms and Conditions before checkout.

We reserve the right to update these terms at any time. If we choose to do so, you will be notified by email or via an announcement on our website.

 
Product purchasing
  1. Once you have registered to use our service, you may place an order at any time using the website functionality. Orders may be placed up to 10am the day before delivery, subject to the availability of stock and available delivery capacity with our carriers. 
  2. Please note that we reserve the right to make some delivery dates unavailable should we reach capacity, or due to unforeseen circumstances. Should we have to change your delivery date, we will always advise you first to find a solution. 
  3. By clicking ‘add to basket’, you are placing the product in question into your online shopping basket. You may review your online shopping basket at any point while browsing, and can make change the quantities therein and add or remove products as you wish.
  4. By submitting and confirming an order with us you are agreeing to a contract to buy the goods you have chosen. You will receive an immediate, automated confirmation of your order by email, reiterating the goods and delivery date chosen by you.
  5. You may amend or cancel this order up to midnight two calendar days before your chosen day of delivery (e.g. up to midnight on the 4th if your delivery date is the 6th). To cancel an order please call 0203 869 7801 between 9am and 5pm, or email online@thegingerpig.co.uk. Cancellations cannot be accepted beyond this deadline as raw material provisions have been sought.
  6. By accepting an order, we confirm that we will do all that we can to ensure that it is fulfilled.
  7. Products are subject to availability and market conditions. In the rare event that we are unable to supply a product, you will be contacted by phone or email to discuss a substitute and the price for the product will be confirmed at this point.
  8. The order total stated when you place your order, and recorded in your order confirmation, is the price you will pay for the goods (subject to point 6), unless you have placed a click & collect order with us and have chosen to reserve your order with a deposit with the remainder to be paid upon collection.
  9. Placing an order with us carries with it the obligation to pay for the goods, unless you cancel the order within the parameters outlined in point 4.
  10. We sell to end users only. You must not resell products purchased from our website.
 
Nationwide Delivery, please scroll down for Local Delivery
  1. When you place an order, you are required to provide the delivery address. Your chosen delivery address is stated within your automated confirmation email, and it is your responsibility to ensure that this address is correct.
  2. Our delivery partner, DPD, will deliver your order between 8am and 6pm on your chosen day of delivery (for exceptions see point 3). You are responsible for ensuring that someone is able to accept the order on your chosen delivery date. You may instruct our delivery partner with a leave safe instruction, but this remains entirely at their discretion; parcels will only be left should they feel it safe to do so.
  3. We, along with our delivery partner, will endeavour to ensure that your order reaches you on your chosen delivery date. Circumstances beyond their and our control include but are not limited to adverse weather conditions, vehicle breakdown, strike action, Acts of God, fire, civil unrest, equipment failure, war and disruption of energy or water supply.
  4. Assuming reasonable and normal conditions in terms of temperature (those which are commonly expected in the delivery supply chain), the packaging we use will keep your order cool until the evening of your day of delivery. It is your responsibility to ensure that goods are refrigerated as soon as they are received.
Local Delivery
  1. When you place an order, you are required to provide the delivery address. Your chosen delivery address is stated within your automated confirmation email, and it is your responsibility to ensure that this address is correct.
  2. Our own Ginger Pig Drivers, will deliver your order between 8am and 6pm on your chosen day of delivery (for exceptions see point 3). You are responsible for ensuring that someone is able to accept the order on your chosen delivery date. You may instruct us with a leave safe instruction, but this remains entirely at our drivers’ discretion; parcels will only be left should they feel it safe to do so.
  3. We, along with our drivers will endeavour to ensure that your order reaches you on your chosen delivery date. Circumstances beyond our and our drivers' control include but are not limited to adverse weather conditions, vehicle breakdown, strike action, Acts of God, fire, civil unrest, equipment failure, war and disruption of energy or water supply.
  4. Assuming reasonable and normal conditions in terms of temperature (those which are commonly expected in the delivery supply chain), the vehicles we use will keep your order cool until delivery. It is your responsibility to ensure that goods are refrigerated as soon as they are received.
 
Products and inspection
  1. You are strongly advised to inspect your delivery on arrival. We warrant that goods should not be defective upon delivery; it is your responsibility to contact us within 48 hours if you believe any of the products received to be defective on arrival.
  2. Should you believe any of the goods received to be damaged, you must take clear photographs of the damage and email them to online@thegingerpig.co.uk, along with your order number, delivery date and any other information that could be useful in satisfying your concerns. We cannot process damage complaints without photographic proof of damage.
  3. Our warranty does not cover damage that has occurred to the goods while in your possession, including incorrect cooking methods.
  4. You will not be made to pay for any incorrect or unavailable items.
 
Allergens

The allergens carried on site are as follows (many of these are found in sealed products, or ingredients such as Thai fish sauce or Worcestershire Sauce).

  • Cereals containing gluten (wheat, rye, barley, oats, spelt, kumat or their hybridised strains) and products thereof
  • Crustaceans and products thereof
  • Eggs and products thereof
  • Fish and products thereof
  • Peanuts and products thereof
  • Soyabeans and products thereof
  • Milk and products thereof
  • Nuts: almond (Amygdalus communis L), hazelnut (Corylyus avellana), walnut (Juglans regia), cashew (Anacardium occidentale), pecan (Carya illinoiesis (Wangenh.) K Kock), brazil (Bertholletia excelsa), pistachio (Pistacia vera), macadamia and Queensland (Macadamia ternifolia) and products thereof
  • Celery and products thereof
  • Lupin and products thereof
  • Molluscs and products thereof
  • Mustard and products thereof
  • Sesame seeds and products thereof
  • Sulphur dioxide and sulphites at concentrations of more than 10mg/kg or 10mg/litre expressed as SO2